Miriam has a first-class BA (hons) in English from the University of Cambridge and a post-graduate diploma in Human Resource Management (CIPD). She initially started working as an SEN Statement Writer for the business as a student writer and joined the office team full time in 2010. She became Business Manager in 2012 and Managing Director in 2014, responsible for the day-to-day running of the company. In addition to keeping up-to-date with the changes of legislation and the SEN Code of Practice, Miriam was involved in working on pilot projects with several Local Authorities and attended meetings and training sessions with Pathfinders.
Corinna BourkeOperations Director
Corinna started work as an SEN statement writer for the business in 2005 and joined the office team in 2008. She became Assistant Business Manager in 2013, working closely alongside Miriam in the day-to-day running of the business. From September 2015, Corinna took over joint ownership of the company with Miriam and is now Operations Director. Both Miriam and Corinna were central to the development of the business’s EHC plan writing service, prior to the 2014 legislation. She is passionate about driving the business forward and being able to provide the best service for the local authorities, as well as having a content and happy workforce.
Andrew CrossNon-Executive Director
Andrew has conducted his long career as an owner and manager of a number of successful niche private businesses in the financial services sector. He was attracted to support the change of control of Enhance in 2015. He could see how he shared Miriam and Corinna’s approach to service, quality and value in a specialist area, combined with their dedication, enthusiasm and professionalism. He is proud to play his part in helping them achieve the potential in the business.
The Office Team
Lorraine starting working as an SEN statement writer in 1999 and became Office Manager in 2008. She is closely involved in managing the workload, liaising with writers and customers, training new writers and answering queries.
VickySenior Administrative Coordinator
Vicky joined the office team in 2011 as Office Assistant and is responsible for the management of all the central workflow functions.
Elaine joined the team in February 2017 as Administrative Assistant and works alongside Vicky to manage the central workflow in the office. She also works freelance as an HR and Recruitment Consultant alongside her role here.
Paula joined the office team in 2016 to support the expanding business with all its accounting and finance requirements.
NatashaBusiness Development Manager
Natasha started as the Office Manager in 2006 and then worked as an SEN statement / EHCP writer and trainer for over eight years, before becoming Customer Relations Manager in 2017. Natasha works closely alongside Miriam and Corinna in the development of the business and became Business Development Manager in 2019. She is responsible for managing liaison and communications with customers and for all aspects of the company’s PR, marketing and business development. She gained the Level 3 SEND Casework Award in 2019.
JennyQuality Assurance Officer
Jenny joined the team in April 2015, following previous roles within schools and a Local Authority SEN department. Her responsibilities include training new writers as well as assisting with some of the HR duties in the office and being our wellbeing lead.
MattQuality Assurance Officer
Matt has a BA (hons) in Economics. He started in his role in March 2016 and now has responsibilities in training new writers and quality assurance, as well as working on development of our model template and advice formats.
Enhance has over 50 highly skilled writers who are adept at producing clear, unambiguous documents to our customers’ high specification. The company is unusual in its structure, as the majority of writers work in their own homes, fitting the work into their lives with their families and other interests and responsibilities. This gives Enhance its unique flexibility, which means that we can deal with huge variations in workload capacity. We write every day of the year, providing exceptional business continuity.
We have been producing SEN documents for 23 years, so we have evolved a really thorough training process. Writers are looked after primarily by one of our SEN Document Officers who are based in our office or by a Premium Writer, often with over 10 years’ experience. They are given guidance and support throughout their training on an individual basis. We consider that it takes up to a year to train a writer to Premium Writer status, so that they are confident and effective in producing EHC plans of the quality that we and our customers require.
All writers sign a Confidentiality Agreement before they start and all are security checked. They receive annual training in Data Protection and training in child protection and safeguarding.
We have a monthly training session for all writers focusing on key issues in plan drafting. We give all writers frequent reminders and updates about plan content, wording and styleand there are many prompts on our templates to ensure consistency in the way we write.