- Home
- >
- The Team
THE TEAM
The Directors
Corinna Bourke
Managing Director
Corinna started work as an SEN statement writer for the business in 2005 and joined the office team in 2008. She became Assistant Business Manager in 2013, working closely alongside Miriam (previous MD) in the day-to-day running of the business. From September 2015, Corinna took over joint ownership of the company and became Operations Director. Both Miriam and Corinna were central to the development of the business’s EHC plan writing service, prior to the 2014 legislation. Corinna became Managing Director in 2023; she is passionate about driving the business forward and being able to provide the best service for the local authorities, as well as having a content and happy workforce.
Andrew Cross
Non-executive Director
Andrew has conducted his long career as an owner and manager of a number of successful niche private businesses in the financial services sector. He was attracted to support the change of control of Enhance in 2015. He could see how he shared Miriam and Corinna’s approach to service, quality and value in a specialist area, combined with their dedication, enthusiasm and professionalism. He is proud to play his part in helping them achieve the potential in the business.
The management team
Natasha Hassan Baz
Business Development Manager
Natasha has been Business Development Manager since 2019, having previously worked for us in other management roles and as an SEN statement / EHCP writer and trainer. Natasha works closely alongside Corinna in the growth of the business. She is responsible for managing all aspects of the company’s PR, marketing and business development. She has undertaken the nasen SEND Casework Award and gained Level 6 CIM awards in Professional Marketing.
Lorraine Walker
Operations Manager
Lorraine started working as an SEN statement/EHCP writer in 1999. She became Office Manager in 2008 and later progressed to Operations Manager. Alongside her vast experience of plan writing and training new writers, she is responsible for managing the functional running of the business, including workload monitoring and processing, capacity planning and liaising closely with all writers and customers.
Jenny Fuller
HR Manager
Jenny joined the team in 2015, following previous roles within schools and a Local Authority SEN department. She became a Quality Assurance Officer in 2016 and later took on special responsibility for HR. She is now responsible for employee relations and monitoring, staff recruitment, induction and training, and employee wellbeing.
The office team
Georgia
Quality Assurance Officer
Georgia started working as an EHCP writer in 2019 and joined the office team in 2021. She is responsible for training new writers, quality assurance and liaising with Local Authority customers. She has additional special responsibility for our online training system administration.
Claire
Quality Assurance Officer
Claire started working as an EHCP writer in 2017 and she joined the office team in 2022. Her responsibilities include training new writers, quality assurance and liaising with Local Authority customers.
Sophie
TRAINING OFFICER
Elaine
Senior Workflow Coordinator
Elaine joined the team in 2017 and is responsible for managing the central workflow and administration in the office.
Paula
Finance Officer
Kate
WORKFLOW COORDINATOR
Our Writers
Enhance has over 50 highly skilled writers who are adept at producing clear, unambiguous documents to our customers’ high specification. The company is unusual in its structure, as the majority of writers work in their own homes, fitting the work into their lives with their families and other interests and responsibilities. This gives Enhance its unique flexibility, which means that we can deal with huge variations in workload capacity. We write every day of the year, providing exceptional business continuity.
Writer training
We have been producing SEND documents since 1996, so we have evolved a really thorough training process (which we have since developed into a CPD accredited online training course, available for purchase). Writers are looked after primarily by one of our SEN Document Officers who are based in our office or by a Premium Writer, often with over 10 years’ experience. They are given guidance and support throughout their training on an individual basis. We consider that it takes up to a year to train a writer to Premium Writer status, so that they are confident and effective in producing EHC plans of the quality that we and our customers require.
All writers sign a Confidentiality Agreement before they start and all are security checked. They receive annual training in Data Protection and training in child protection and safeguarding.
We have a monthly training session for all writers focusing on key issues in plan drafting. We give all writers frequent reminders and updates about plan content, wording and style and there are many prompts on our templates to ensure consistency in the way we write.